Separate the maintenance customers who will be dealt with by the after-sales service system from the rest of the company's customers
Identify the maintenance customers and link them to the address, phone and region from within the after-sales service system
Identify the company's maintenance departments
Call the employees of the after-sales service system who are registered in the personnel system and link them to the departments
Linking technicians to the areas they cover in the case of technicians specialized in home maintenance
Define the types of warranty, linking the type of warranty to the default warranty period, whether from the date of purchase or from the date of production
Activate the warranty for devices by registering warranty certificates on the system
Creating a classification of the types of devices from within the after-sales service system in accordance with the nature of the work of the after-sales service system other than the classification in the warehouses
Creating a database of faults on the system through (defining the types of faults - fault codes and linking them to the type of fault)
Define the maintenance tasks performed by technicians and their prices
Work Cycles (maintenance at the headquarters - home maintenance)
General Features
Record a maintenance report from the customer that contains the customer's data (customer data, item to be serviced, and customer complaint).
Ability to print a device receipt authorization report from the system that contains the information contained in the report and is delivered to the customer
Assign technicians to reports on the system (after reviewing the existing work with each technician through the system)
Ability to print a work order report from the system that contains the information in the report and is delivered to the technician
Automatically create a work order based on the technician's assignment of the report
Record the date of the technician's visit to the customer on the system in addition to any notes related to the visit in the case of home maintenance
Record the work performed on the work order (breakdowns, tasks, spare parts)
Issue an automatic authorization (to be deducted from the technician's custody) based on the closing of the work order
Ability to view the value of the work order result analyzed into (repair cost - spare parts - other cost)
Based on the status of the device (inside the warranty - outside the warranty), which the system calculates automatically, the system issues a sales invoice that includes the following items (device maintenance value - spare parts value - transportation v
Ability to modify the status of the work order, such as (suspension - cancellation) with the reason
Proof of delivery of devices to customers on the system, sometimes conditional on issuing the invoice and receiving its value
Work Cycle (maintenance in authorized centers)
General Features
Separate the service center suppliers that will be dealt with by the after-sales service system from the rest of the company's suppliers
Recording the claims received from the branch service centers with the identification of each device and the work done to it.
Ability to inquire about unpaid claims
Creating invoices for authorized service centers with the value of the maintenance carried out by them with the possibility of querying them with the procurement system